Position Title:

Senior Systems Administrator/Systems Engineer

Objective:

Provide Sr. System Administrator support during the remainder of the I/Computer Aided

Dispatch project to ensure operational readiness for go-live.

Typical Deliverables:

• Review the application support servers, interfaces, and services needed and recommend improvements for the I/CAD system to achieve high-level performance.

• Configure/administrate servers/services/interfaces as needed to ensure high performance of servers supporting the I/CAD system.

• Provide technical expertise and support needed to maintain the I/CAD system for 24/7 operations.

• Coordinate and complete tasks associated with the agreed service level agreement for the appropriate alerting and monitoring of servers/services using SolarWinds and Pager Duty for remediation response.

• Lead, coordinate, and document results for operational remediation tests between cross functional teams (database, network) to implement a coordinated I/CAD solution remediation response.

• Provide administrative support and participate in recovery tests and solutioning for appropriate system configuration as needed.

• Implement, coordinate, and document a support plan for the I/CAD system utilizing cross functional teams.

• Provide information for the review and or creation of the operational runbook, including authoring support steps and creating the necessary diagrams for quick visibility.

• Create technical diagrams and support documentation as needed for the ORR (operational readiness review).

• Provide knowledge transfer to a permanent FTE as needed for continued support of the I/CAD solution.

• Complete additional tasks as assigned to support the I/CAD project in its goal of operational I/CAD administration and readiness for go-live.

Skills and Abilities:

• Excellent technical troubleshooting skills

• Excellent understanding of support systems: networks, databases, applications, script automation, Windows servers, services, etc.

• Excellent customer service skills

• Excellent verbal and written communication skills

Experience:

• Two plus years in a senior technology administrative role working in a high availability (HA) environment.

• Five plus years of experience in a highly technical role working with applications, 2019 servers, 2019 databases, networking routers, firewalls, etc.

• Experience working with hexagon’s I/CAD (Intergraph Computer Aided Dispatch) application or a similar critical system within a high availability environment.

• Experience supporting, interfaces, mobile networks, geo information systems, and peerto-peer networks.

• Experience leading a team of support personnel in incident resolution and management.

• Experience working with and configuring monitoring systems; SolarWinds, Pager Duty, system logs, etc.

Required Qualifications

• Bachelor’s Degree

Contract Term: 6 months.

• 55-65