Responsibilities

• Create and document solution design that is in line with Vlocity (Salesforce Industries) best practices for use of data raptor, omni script, cards, and integration procedures
• Design leveraging a data-driven design framework, and leverage force.com or Vlocity (Salesforce Industries) features as appropriate to the overall design
• Lead business and functional requirements definition and prioritization/scoping of requirements and sizing of projects
• Set best practices including integration and application development, deployment, testing (unit and systems) and iterative refinement
• Serve as an escalation point for fellow architects, systems analysts, integrators, developers on all technical questions or issues
• Collaborate with cross-functional team (strategy/planning, architecture, business operations and enterprise technology delivery) to determine how best to implement Salesforce Industries solutions
• Serve as the technical subject matter expert for Salesforce Industries projects across BCBSMA enterprise, and across the entire project lifecycle

Qualifications

• 8+ years’ overall solutions/technical architect experience
• 5+ years in SFDC and 2+ years In Vlocity/Salesforce Industries
• Required Salesforce Certifications: Architecture Track, OmniStudio/Vlocity strongly preferred
• Desired Salesforce Certifications: Consultant Track, UX Designer
• Proficiency with Salesforce (APEX, Visualforce, Lightning/LWC, Force.com), Vlocity DataRaptor, Vlocity Cards, Vlocity OmniScript, VlocityDX, Vlocity Integration Procedures, Vlocity CPQ, Vlocity EPC and Ratings Engine
• SFDC and Vlocity Data Model knowledge
• Integration experience using REST (JSON, XML), SOAP APi
• Experience in Dev Ops for CI/CD using Copado
• CPQ (configure, price, code) AngularJS HTML5 & CSS3 CSM Project leadership experience
• In-depth knowledge of key processes in industry-specific CRM solutions (e.g. Quote to Order, MACD, Policy Management)
• Proven track record of successful project delivery of enterprise Salesforce implementations
• Completed Vlocity implementations highly preferred
• Process modeling tools and best practices
• Project management tools and best practices
• Data modeling
• Systems analysis and design
• Healthcare industry experience, preferably payer subvertical
• Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion, or delivering a technical presentation
• Experience leading teams in the analysis of complex problems, and the design and implementation of related solutions
• Detail-oriented with the ability to learn quickly to leverage new concepts, technologies, and solutions
• Ability to work independently and be a self-starter
• Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies

Preferred Experience And Skill

• Experience creating the technical architecture for complex Salesforce implementations
• Ability to create supporting technical documentation, detailed design specifications and effort estimations
• Experience working in iterative projects, and with deployment strategies/processes (staging environment vs. production)
• Experience soliciting, gathering, and analyzing user input and requirements
• Experience documenting user stories and creating to-be process flow diagrams
• Experience collaborating with business stakeholders
• Experience writing detailed documentation of business processes and procedures
• Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
• Strong presentation, communication (written and verbal) skills, and interpersonal skills
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Demonstrate flexibility and willingness to do what it takes to get the job done
• Possess drive and desire to learn and grow both technical and functional skills